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Frequently Asked Questions

Q: Are you going to mail a key to me?
A: No! Please bring your PayPal receipt to the event, and we will exchange it for your locker key at our Check-In Tent inside the venue.
Q: What do I need to bring to the event so I can get my locker?
A: Please print your PayPal receipt. You will see it on your screen when you order the locker. Please bring the printout with you to the festival.
Q: I hate lines.
A: That’s not really a question, but we hate lines too. Please help us be efficient by printing out your PayPal receipt and having it ready to hand to locker representatives.
Q: Where do I check in to receive my locker key?
A: Signs will show you the way to our tent, event staff will point you in the right direction, and we’ll post a map you can download as soon as one is available.
Q: Will I be able to use the locker any time I want?
A: Our arrangement with Outside Lands allows you to access the lockers as many times as you wish while you are inside the event.
Q: How big are the lockers?
A: Please review the Reserve a Locker page for the dimensions.
Q: What happens If I forget my PayPal Receipt?
A: Please print and bring a hard copy of your receipt to avoid complications.
Q: Will the lockers sell out online? Can I pay for a locker at the event?
A: There is a limited supply of lockers available in advance online. There will also be lockers available at the event on a first come, first serve basis. You pay with cash or PayPal. If you reserve your locker now, you’ll be guaranteed a locker at the event, and we guarantee to hold your reservation for the entire event.
Q: If I can’t make it to the Event, can I get a refund?
A: Yes! Please call (800) 827-1692 as soon as your plans change.